Refund policy
Return & Refund Policy
Return & Refund Policy
We want you to love your Playretro purchase. If something isn't right, here's how we handle returns and refunds.
Return Window You may request a return or exchange within 10 days of receiving your order. After 10 days, we're unable to offer a refund or exchange.
Eligibility To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase (order number or receipt).
- The product must not be damaged due to misuse.
Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the product and packaging. We will arrange a free replacement or full refund for verified cases.
How to Request a Return Email us at playratro@gmail.com with your order number and reason for return. Our team will guide you through the next steps within 24–48 hours.
Refunds Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. Shipping charges (if any) are non-refundable unless the return is due to our error.
Non-Returnable Items Items marked as final sale, used/opened game boxes without original packaging, and gift cards are not eligible for return.
Contact Us For any questions about returns or refunds, reach us at: 📧 playratro@gmail.com 🕒 Mon – Sat : 10 AM – 7 PM